Terms of Use and Privacy Policy

Acceptance and Access

Your access to or use of this website constitutes your agreement to these Terms. If you access or use the website on behalf of another person, business, organization, automated system, bot, crawler, or tool, you represent that you have authority to bind that person or entity.

Demand Products may deny, suspend, limit, block, or terminate access to the website at any time, with or without notice, including for suspected violation of these Terms.

Website Terms Are Separate from Sales Terms

These Terms govern website access, website content, website privacy, and website use. They do not replace or modify any separate written agreement, purchase agreement, quote, invoice, credit application, purchase order, shipping document, warranty term, return policy, sales policy, or DP Purchase Agreement Terms & Conditions of Sale.

All purchases, quote requests, invoices, shipments, deliveries, returns, open credits, warranties, freight claims, inspection obligations, payment obligations, and product-related disputes are governed by Demand Products’ applicable sales terms, purchase terms, invoice terms, or other written transaction documents. If there is a conflict between these website Terms and applicable sales terms, the sales terms control as to the sale, purchase, delivery, warranty, return, or product transaction.

Website Content, Product Information, and No Professional Advice

Website content is provided for general informational and catalog purposes only. It may describe products, equipment, tools, materials, chemicals, coatings, accessories, services, specifications, photos, prices, availability, shipping options, return information, warranty information, or other offerings.

Website content is not engineering, construction, safety, installation, legal, tax, financial, environmental, regulatory, technical, chemical, or professional advice. Product descriptions, photos, pricing, availability, and specifications may change without notice. Products may be changed, substituted, discontinued, or unavailable at any time.

Demand Products does not guarantee that website content is accurate, complete, current, suitable for a particular project, or free from typographical, technical, photographic, or pricing errors. You are responsible for verifying all information before relying on it, purchasing products, using products, modifying products, reselling products, or recommending products to others.

Product Use and Safety

You are responsible for selecting, using, storing, installing, maintaining, and disposing of products safely and lawfully. You must follow all applicable instructions, warnings, manuals, labels, Safety Data Sheets, product documentation, laws, regulations, workplace rules, and industry standards.

Website content does not replace product instructions, safety warnings, Safety Data Sheets, manufacturer guidance, professional judgment, or applicable workplace-safety requirements. Demand Products is not responsible for misuse, abuse, neglect, unauthorized modification, improper installation, improper maintenance, unsafe handling, unsuitable application, or use of products outside their intended purpose.

Intellectual Property

All website content, including text, images, graphics, logos, icons, design, layout, software, data, downloads, documents, videos, forms, product descriptions, photos, manuals, and other materials, is owned by or licensed to Demand Products and protected by copyright, trademark, trade dress, unfair competition, and other laws.

You may view the website for personal, informational, non-commercial purposes only. You may not copy, reproduce, republish, upload, post, transmit, modify, distribute, sell, license, scrape, harvest, mirror, frame, display, create derivative works from, or otherwise exploit website content without Demand Products’ prior written consent.

Demand Products, Demand Products Inc., Demand Product Originals, Demand Products Original Tools, DuraRasp, DuraRasps, DuraRasp Originals, DuraRasp Edger, TigerClaw, Tiger Claw, TigerClaw Originals, Tiger Claw DuraRasp, PBH Washer, PBH Washers, The Original PBH Washer, StyroCut, StyroCut 15, Styrosmith, Sidewinder, Bow Cutter, Groove Jet 400, Hot Rod, Magnum, Magnum Controller, Original Hot Knife, Original Demand Hot Knife, Carve360, Carve 360, 360 Carve, Cool Cut, CutRite, Racer, Racer Series, Racer Trowel Series, Racer Elite Trowels, Racer Finishing Trowels, RacerThin, Racerthin, Racer Mini, Titan, Titan Trowels, Titan Finishing Trowel, Titan Masonry Trowels, Original Racer & Titan Trowel Series, FoamLok, Foam-Lok, Pro-Lok Adhesive, Pro-Klean, Pro-Klean Gun Cleaner, Pro-Lok Mini, Poly-Spray1 System, Demand Rainscreen, Demand Machinery, and related names, logos, product names, designs, slogans, trade dress, and proprietary identifiers are trademarks, service marks, trade names, or proprietary identifiers of Demand Products, Inc. or its affiliates.

Third-party vendor, manufacturer, supplier, or partner names and logos, including those appearing in product listings, product categories, photographs, manuals, or linked materials, are the property of their respective owners. Use of third-party names or logos does not imply endorsement, sponsorship, affiliation, or ownership by Demand Products unless expressly stated in writing.

Nothing on this website grants any license or right to use any Demand Products trademark, service mark, trade name, logo, product name, proprietary design, copyrighted material, or other intellectual property. Any unauthorized use is prohibited, and Demand Products reserves all rights and remedies available at law or in equity, including injunctive relief.

Prohibited Uses

You may not access or use this website for any unlawful, abusive, commercial, competitive, automated, misleading, or unauthorized purpose.

Prohibited activities include:

• Scraping, crawling, harvesting, copying, indexing, scanning, downloading, extracting, or collecting website content by automated means.
• Using bots, crawlers, spiders, scrapers, automated browsers, AI agents, machine learning tools, data mining tools, monitoring tools, or similar technology to access, collect, analyze, or copy website content.
• Using website content to train, fine-tune, develop, test, validate, benchmark, prompt, ground, supplement, operate, or improve any artificial intelligence system, machine learning system, large language model, generative AI system, search tool, retrieval system, database, pricing tool, product-matching tool, or automated content-analysis platform.
• Accessing the website to create, solicit, manufacture, identify, support, or assert copyright, trademark, privacy, publicity-rights, accessibility, consumer-protection, unfair-competition, pricing, advertising, or similar claims or demands based on automated, bulk, artificial intelligence, or non-human review.
• Copying, mirroring, framing, republishing, redistributing, displaying, reselling, licensing, or making website content available on another website, platform, database, network, AI system, marketplace, catalog, product-comparison tool, or repository.
• Circumventing, ignoring, bypassing, or misrepresenting compliance with any robots.txt instruction, metadata instruction, rate limit, access control, header, security measure, technical restriction, or other restriction posted or implemented by Demand Products.
• Conducting vulnerability scanning, penetration testing, load testing, credential stuffing, password spraying, probing, reverse engineering, or security testing without Demand Products’ prior written authorization.
• Introducing malware, spyware, ransomware, malicious code, tracking tools, or other harmful technology.
• Interfering with the operation, security, performance, availability, or integrity of the website.
• Misrepresenting your identity, affiliation, purpose, user agent, location, authority, permission, or purchasing intent.

Any prohibited access is outside the scope of permission granted by Demand Products and may constitute unauthorized access, breach of contract, trespass to chattels, copyright infringement, unfair competition, or other unlawful conduct.

Automated Access, AI, Crawlers, and Search Engines

Demand Products permits ordinary access by individual human users for personal, informational review.

Demand Products permits limited indexing by Google Search solely for ordinary public search-result display, provided such access complies with Demand Products’ robots.txt file, metadata instructions, rate limits, technical restrictions, and other posted instructions.

This limited Google Search permission does not authorize scraping, bulk copying, price scraping, AI training, AI summarization, dataset creation, product-database creation, republication, resale, competitive use, automated claim generation, automated legal review, or use in artificial intelligence products or services.

No other bot, crawler, scraper, AI system, automated tool, machine learning tool, or non-human user is authorized to access, copy, index, download, analyze, train on, or use website content unless Demand Products gives prior written permission.

Any person or entity that accesses the website through, or with the assistance of, an automated tool, crawler, scraper, bot, artificial intelligence system, data mining tool, monitoring tool, or agent is responsible for that access and agrees that any claim, demand, notice, lawsuit, or action arising from information obtained through such access is subject to these Terms, including the prohibited-use, pre-suit notice, exclusive venue, individual-claim, and damages-limitation provisions.

Privacy Policy

Demand Products respects the privacy of information provided through this website. We may collect information you voluntarily provide, including name, company name, title, email address, phone number, billing address, shipping address, quote-request information, order-related information, credit-application information, product interests, project information, account information, messages, uploads, and other information submitted through forms, email, registration tools, quote tools, customer-service tools, or other website features.

We may also collect technical and usage information, including IP address, browser type, device information, pages visited, referring pages, timestamps, user-agent data, cookies, analytics data, server logs, security logs, and similar information.

Demand Products uses information to:

• Respond to quote requests, product inquiries, service requests, and customer communications.
• Process or support orders, invoices, shipments, returns, credits, warranties, account access, credit applications, and customer-service requests.
• Verify customers, prospects, account users, authorized contacts, and business representatives.
• Provide information about products, services, promotions, or offerings that may be of interest.
• Support website operation, security, analytics, fraud prevention, and statistical research.
• Improve products, services, website functionality, customer service, and business operations.
• Comply with law, investigate misuse, respond to legal requests, preserve evidence, enforce these Terms, enforce sales terms, and protect Demand Products.

Demand Products does not rent or sell personal information of online visitors to unaffiliated third parties for their own marketing use.

Demand Products may disclose information to authorized service providers, suppliers, vendors, manufacturers, shipping providers, payment processors, credit providers, financing providers, technology providers, marketing providers, customer-service providers, legal or compliance advisors, auditors, law enforcement, government authorities, business partners, or successors in connection with a merger, acquisition, sale, or business transfer, as reasonably necessary for legitimate business, legal, compliance, security, transaction, or service purposes.

Demand Products has implemented reasonable physical, technical, and administrative safeguards designed to protect personal information from loss, misuse, alteration, destruction, or unauthorized access. However, no internet transmission or electronic storage method is completely secure, and Demand Products cannot guarantee absolute security.

Do not submit Social Security numbers, personal financial account information, payment card information, medical information, sensitive personal information, or confidential third-party information through the website unless Demand Products has expressly provided a secure and authorized method.

Demand Products will never ask you to confirm personal, account, payment, or sensitive information through an unsolicited email. You should not respond to emails requesting such information unless you have verified the request directly with Demand Products.

Cookies, Logs, and Evidence

Demand Products may use cookies, analytics tools, server logs, security tools, tracking technologies, user-agent data, IP information, device information, timestamp records, archived Terms, and technical records to operate the website, improve performance, respond to inquiries, detect misuse, preserve evidence, enforce these Terms, enforce sales terms, protect Demand Products, and comply with law.

By using the website, you acknowledge that website activity may be logged or monitored for security, operational, compliance, and enforcement purposes.

Email, Texting, and Communications

By submitting your contact information, requesting a quote, creating an account, placing an order, or contacting Demand Products, you authorize Demand Products to contact you regarding your inquiry, quote, account, order, shipment, invoice, return, credit, warranty, product interest, or related business matter.

If you opt in to marketing emails, text messages, or similar communications, you consent to receive such communications from Demand Products. Message and data rates may apply. Consent to marketing texts is not a condition of purchase. To opt out of marketing texts, reply STOP. For help, reply HELP.

Children

This website is not intended for children under 13. Demand Products does not knowingly solicit information from or market to children under 13. Parents and guardians are responsible for supervising their minor children’s use of the website.

Third-Party Services and Links

This website may reference or link to third-party websites, suppliers, vendors, manufacturers, shipping providers, payment providers, service organizations, resources, or content. Demand Products does not control and is not responsible for third-party websites, content, products, services, availability, privacy practices, security practices, representations, acts, omissions, or decisions.

A link or reference does not mean Demand Products endorses, sponsors, controls, guarantees, or is affiliated with that third party. You access third-party websites and services at your own risk.

Accessibility and Intellectual Property Complaints

Demand Products seeks to make the website reasonably accessible. If you experience difficulty accessing website content, contact Demand Products at the Contact information below and identify the webpage, URL, issue encountered, assistive technology used, browser used, and requested assistance.

If you believe website content infringes your copyright, trademark, or other intellectual property rights, provide written notice to Demand Products at the Contact information below. Your notice must include your contact information, identification of the right allegedly infringed, the exact URL or location of the material, the basis for your ownership or authority, and why you believe the use is unauthorized.

Automated, bulk, AI-generated, or crawler-generated copyright, trademark, accessibility, privacy, pricing, advertising, or similar complaints are prohibited unless Demand Products has provided prior written authorization for that automated review.

No Warranties

The website and all website content are provided “as is” and “as available.” To the fullest extent permitted by law, Demand Products disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, currentness, availability, uninterrupted operation, security, and error-free performance.

Demand Products does not warrant that the website will be available, secure, uninterrupted, error-free, virus-free, compatible with your systems, or that product descriptions, photos, specifications, prices, or availability will be accurate or current at all times.

Product warranties, if any, are governed by the applicable sales terms, manufacturer terms, written warranty terms, invoice terms, or other written transaction documents, not by website descriptions alone.

Indemnification

You agree to indemnify, defend, and hold harmless Demand Products, Inc., its subsidiaries, divisions, affiliates, owners, officers, employees, contractors, vendors, service providers, content providers, agents, successors, and assigns from all claims, damages, losses, liabilities, costs, expenses, demands, penalties, and fees, including reasonable attorneys’ fees, arising out of or relating to your access to or use of the website, violation of these Terms, misuse of website content, automated access, scraping, crawling, copying, publication, redistribution, unauthorized product modification, unsafe product use, or violation of any rights of Demand Products or any third party.

Liability, Notices, Claims, Venue, and Enforcement

To the fullest extent permitted by law, Demand Products shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, statutory, enhanced, or similar damages arising out of or relating to the website, website content, access to or use of the website, inability to use the website, automated access, scraping, crawling, indexing, copying, publication, reliance on website content, product descriptions, product photos, pricing, availability, or interaction with third-party services.

To the fullest extent permitted by law, Demand Products’ total liability for any claim arising out of or relating to the website or these Terms shall not exceed the lesser of: (1) the amount you paid directly to Demand Products to access the website, if any; or (2) Five Hundred Dollars ($500). This limitation applies regardless of legal theory, including contract, tort, negligence, strict liability, statute, equity, intellectual property, consumer protection, privacy, accessibility, advertising, unfair competition, or any other theory.

This website liability limitation does not replace or expand any remedy, warranty, damages limitation, return policy, inspection obligation, freight claim procedure, arbitration provision, or other limitation contained in the applicable sales terms, purchase agreement, quote, invoice, or other written transaction document.

Before filing any claim, demand, charge, lawsuit, complaint, administrative proceeding, or other action relating to the website, website content, access to the website, use of the website, privacy, accessibility, or these Terms, you must provide written notice to Demand Products at the Contact information below. The notice must identify the specific conduct, webpage, URL, content, alleged harm, legal basis, requested relief, and amount claimed. Demand Products shall have thirty (30) days to investigate and, where appropriate, cure, respond, or attempt to resolve the issue. This requirement does not limit Demand Products’ right to seek immediate injunctive, equitable, protective, or emergency relief.

These Terms and any dispute, claim, controversy, or cause of action arising out of or relating to the website, website content, website access, website use, attempted website use, automated access, scraping, crawling, indexing, copying, publication, alleged misuse of website content, privacy, accessibility, online communications, or website-based quote activity shall be governed by Georgia law, without regard to conflict-of-law principles.

By accessing, viewing, using, crawling, scraping, indexing, copying, downloading, scanning, submitting information through, requesting a quote through, or otherwise interacting with the website, you agree that any claim you bring against Demand Products relating to the website, website content, privacy, accessibility, or online communications must be brought exclusively in the appropriate state or federal court located in Forsyth County, Georgia, or the federal district court serving Forsyth County, Georgia, if federal jurisdiction exists. You waive any objection to personal jurisdiction, venue, inconvenience of forum, or lack of connection to those courts.

Claims must be brought individually. You may not bring or participate in any class action, collective action, mass action, private attorney general action, consolidated action, or representative proceeding against Demand Products arising out of or relating to the website, privacy, accessibility, online communications, or these Terms.

Demand Products may bring an action in any court of competent jurisdiction to seek injunctive relief, equitable relief, enforcement of intellectual property rights, protection against unauthorized scraping, crawling, automated access, copying, publication, misuse of website content, security violations, unauthorized use of trademarks, or any other relief necessary to prevent or stop unauthorized activity.

Demand Products may update these Terms at any time by posting revised Terms on the website. Revised Terms are effective when posted unless a later effective date is stated. Continued access to or use of the website after revised Terms are posted constitutes acceptance.

If any provision of these Terms is found unlawful, void, or unenforceable, that provision shall be severed or modified to the minimum extent necessary, and the remaining provisions shall remain in effect. Demand Products’ failure to enforce any provision is not a waiver.

Entire Agreement

These Terms constitute the entire agreement between you and Demand Products regarding website access, website use, privacy, accessibility, online communications, and related website matters.

These Terms do not modify any separate written agreement signed or approved by Demand Products, including any DP Purchase Agreement Terms & Conditions of Sale, quote, invoice, purchase order, credit application, return authorization, warranty term, shipping document, vendor agreement, client agreement, or other contract.

Contact

Questions, notices, accessibility requests, copyright or intellectual property complaints, privacy questions, and other communications regarding these Terms may be directed to: